We’ve been offering volume remortgage services since 1999.
At that time, there were significant changes in the legal landscape which preceded a growing demand for legal services on a dedicated volume basis. By 2010, the specialist volume legal division had grown, and as the market continued to expand, we launched Involegal as a separate entity.
Our business structure is different to a traditional law firm, with a distinctive business model and technology requirements. Consolidating the specialised volume remortgage business enables us to pursue a focused strategy, applying bespoke technologies, improving leverage and implementing standard operating procedures to offer greater efficiencies in client service delivery across all disciplines.
What we do
Our services are offered across the UK from our base in Cardiff. By operating nationally from a single location, we can deliver the highest levels of service at a competitive price, as well as providing a single point of contact for our clients and customers.
By adopting a process driven operating model, we are able to offer quality legal services on a volume basis. Lawyers focus specifically on the legal tasks leaving our professional processing staff to utilise their decades of experience in process innovation and technology development to deliver cost effective contract management.
The foundations of our business are technology, scale and customer service.
Utilising technology allows us to deliver a more efficient service at a more competitive price for our clients. Like many industries, technology and digital innovation is shaping how services are delivered and how companies interact with their customers. Unsurprisingly, the legal sector is no different.
Our innovative approach means that we are always at the cutting edge of delivering volume remortgage services at the highest levels of customer service while maximising cost efficiency for our clients.
We keep in regular communication with our clients to understand their business requirements and to forecast peaks and troughs in volumes to adapt our teams where possible.
We understand that while dealing with our clients’ customers, both of our brands are being represented and therefore there is an added incentive to deliver a customer centric service.
We work closely with each of our clients to develop a customer service strategy which is in line with their own, in order to deliver a streamlined and smooth experience for the end customer.