Our name ‘Involegal’ was built to highlight our core values of innovation, volume processing and legal expertise.
We started offering our services in 1999 through our sister company, Hugh James. At that time, there were significant changes in the legal landscape which gave way to a growing demand for legal services on a dedicated volume basis. By 2010, the specialist volume legal division within Hugh James had grown, and as the market continued to expand, we launched Hugh James Involegal as a separate entity.
Our business structure is different to a traditional law firm, with distinctive business models and technology requirements. Consolidating the specialised volume business enables us to pursue a focused strategy, applying bespoke technologies, improving leverage and implementing standard operating procedures to offer greater efficiencies in client service delivery across all disciplines.
What we do
Our services are offered across the UK from our base in Cardiff. By operating nationally from a single location, we can deliver the highest levels of service at a competitive price, as well as a single point of contact for our clients and customers.
By adopting a process driven operating model, we are able to offer quality legal services on a volume basis. Lawyers focus specifically on the legal tasks leaving our professional processing staff to utilise their decades of experience in process innovation and technology development to deliver cost effective contract management.
The foundations of our business are technology, scale and customer service.
Utilising technology allows us to deliver a more efficient service at a more competitive price for our clients. Like many industries, technology and digital innovation is shaping how services are delivered and how companies interact with their customers. Unsurprisingly, the legal sector is no different.
We have extensive experience in the use of technology to offer streamlined solutions across a range of services. Our innovative approach means that we are always at the cutting edge of delivering volume legal services at the highest levels of customer service while maximising cost efficiency for our clients.
Having the ability to scale up and scale down our operations at very short notice is the crux of our operation. We pride ourselves on being able to adapt to fluctuating levels of instructions in a way in which performance and customer service levels are maintained.
Our customer service strategy can be summarised very easily – to always put the customer first. We understand that while dealing with our clients’ customers, both of our brands are being represented and therefore there is an added incentive to deliver a customer centric service.
We work closely with each of our clients to develop a customer service strategy which is in line with their own, in order to deliver a streamlined and smooth experience for the end customer.