For the last four weeks Involegal has been experiencing intermittent telephone and email handling issues. These problems have been compounded by connectivity issues encountered during the relocation of our 750 staff to our newly built headquarters in central Cardiff.
Our remortgage department in particular has been adversely affected by these issues which have had a detrimental impact on our ability to handle large volumes of phone calls and emails.We are working around the clock to resolve these issues and ensure our clients and brokers can communicate with our operatives to receive updates on their cases.
We apologise for any inconvenience caused by this disruption. Please rest assured that the quality of work done on all cases has not been compromised and we expect normal service levels to resume shortly. Our ability to handle call volumes and email traffic is improving daily.
Please see below the most straightforward ways to contact our different remortgage teams.
Involegal switchboard: 029 2039 1111
If you have any concerns about your case please do not hesitate to contact us.