"Team work and attention to detail are essential elements in providing quality service."
Cheryl Prosser Business Processing Centre Manager
Business Processing Centre
Cheryl joined Hugh James in 1996 and has spent the last twenty years managing large teams delivering volume legal services to strict service level agreements and litigation deadlines.
She was formerly the Department Manager for 85 members of staff dealing with over 50,000 clients in the British Coal Respiratory Disease litigation; she now manages the Business Processing Centre within Involegal, which deals with file opening, closing, data processing and call handling for both Hugh James and Involegal
LLB (Hons) Law and German, University of Liverpool (1997)
Legal Practice Course, College of Law, Chester (1998)
Masters in Business Administration, University of Glamorgan (2004)
German and Spanish
Melanie is a Senior Executive in the Property Department at Involegal and has been a part of the company since it launched in 2010. Her career started in 1997, when she joined Hugh James as a trainee. Melanie qualified in 1999 and joined the Property Department in 2007. She has responsibility for the day to day running of the Remortgage Department within Involegal.