We’ve been offering remortgages on a volume basis since 1999 and we’re one of the few original service providers remaining in this sector. Due to our extensive experience, we are able to ensure consistency and efficiency at all stages of the remortgage process through high levels of training, supervision and audit.
Our structure, systems and procedures give us the ability to meet service level targets set by our lender clients in order to maintain high customer service standards at a competitive fixed cost. As well as this, our management information reporting system enables us to provide our clients with tailored reports to meet their individual needs.
Forecasting volume fluctuations is key to maintaining customer service levels. We work closely with our lender clients to understand their business objectives and volume expectations. This, coupled with historical data, help us in future planning for changes in volumes and capacity requirements.
For the end customer, we offer a secure 24/7 online case tracking facility which enables individuals to track the progress of their case, upload important documents and complete forms. We believe this portal helps speed up the remortgage application and completion process.
We remain committed to obtaining and processing volume work cost effectively and with exceptional levels of service delivery. We continually invest heavily in our staff, training, quality systems, improving processes, and IT in order to achieve this strategic business goal.